Loader

Digital permit to work for safety-critical gas distribution operations

The IGL Safety Work Permit platform digitises the full permit to work cycle for Indraprastha Gas Limited, from creation and multi-level approval through hazard identification, compliance validation and audit-ready record keeping across all operational sites.

Start a Conversation

At a glance

The engagement, in six facts.

A scannable summary for buyers checking facts before reading the full page.

Client
Indraprastha Gas Limited (IGL)
Sector
Oil, Gas and Energy / City Gas Distribution
Platform
IGL Safety Work Permit — Digital EHS and Compliance System
Scope
End-to-end permit to work management covering digital permit creation, multi-level approvals, safety checklists, hazard identification, compliance validation, real-time tracking and audit trails
Scale
Deployed across IGL's operational sites covering Delhi and NCR gas distribution network
Engagement
Design and development by Triazine Software. Part of the multi-year IGL partnership.

About the client

Indraprastha Gas Limited

Indraprastha Gas Limited operates gas distribution infrastructure across Delhi and the National Capital Region, with field operations involving maintenance work, pipeline repairs, station upgrades and new connection installations happening across thousands of sites. Every significant field activity in a gas distribution environment requires a work permit, with approvals from multiple safety and operations stakeholders before work can begin. Managing this process accurately, with complete traceability and zero gaps in the compliance record, is a non-negotiable operational requirement.

Zero gaps
in the compliance record — a non-negotiable operational requirement
Delhi & NCRGas distribution infrastructure across the capital region
Thousands of sitesMaintenance, repairs, upgrades and new connections
Every activity permittedMulti-stakeholder approval before work begins
Fully traceableComplete records across the permit lifecycle

The business challenge

Permit to work at CGD scale is a safety-critical governance problem.

Permit to work in a gas distribution environment is a safety-critical process. A permit that is issued incorrectly, approved by the wrong people, or whose conditions are not properly documented creates a real operational risk. At IGL's scale, with field activities happening across hundreds of sites simultaneously, managing permits through paper forms and manual approval chains creates the conditions for delays, gaps in compliance records and audit exposure.

The platform needed to digitise the full permit cycle without losing the structured multi-level governance that paper-based systems were designed to enforce. Every permit needed to go through defined approval steps with the right people, carry safety checklists and hazard identification requirements, generate a complete digital audit trail and be accessible to field teams and site supervisors in real time.

What Triazine Software built

The full permit cycle, digital — with the governance intact.

Triazine Software built the IGL Safety Work Permit platform across web and mobile — structured multi-level approvals, safety assessment before sign-off, QR access on site and a complete audit trail with centralised oversight.

Digital permit creation with structured multi-level approval

Field teams and site engineers create permits digitally through the platform, specifying work type, location, scope, hazards identified and safety requirements. The permit then moves through a structured multi-level approval workflow with defined reviewers at each stage, automated notifications and real-time status visibility for all parties.

  • Digital creation — work type, location, scope, hazards and safety requirements specified in-platform
  • Defined reviewers at every approval stage, with automated notifications
  • Real-time status visible to all parties throughout the approval chain
IGL Safety Work Permit mobile app showing permit status and field requests

Safety assessment before approval, QR access on site

Safety checklists and hazard identification workflows are integrated into the permit creation process, ensuring that every permit captures the required safety assessment before approval can be granted. Compliance validation checks are built into the approval workflow, flagging incomplete or non-compliant permits before they reach the final approval stage. Approved permits are accessible to field teams through the mobile application, with QR code access to permit details on site.

  • Safety assessment enforced — checklists and hazard identification completed before approval can be granted
  • Compliance validation — incomplete or non-compliant permits flagged before final approval
  • QR access on site — field teams open permit details from a scan, on the spot
IGL Safety Work Permit web admin console for work types locations departments and users

A complete audit trail and centralised oversight

Every permit action, from creation through each approval step to closure, is logged with timestamp and user identity, creating a complete audit trail that supports both internal governance and regulatory compliance requirements. Centralised dashboards give safety managers and site supervisors visibility into all active, pending and closed permits across operational areas.

  • Everything logged — timestamp and user identity on every action, creation to closure
  • Governance and regulatory — one audit trail serving both internal and external requirements
  • Centralised dashboards — active, pending and closed permits across all operational areas

Business outcomes

Full permit lifecycle. Multi-level approvals. Audit-ready.

Capability outcomes from the IGL Safety Work Permit platform — verified programme capabilities, not invented counts.

Full Permit
Lifecycle
Every permit created, approved and closed through structured digital workflows.
Multi-Level
Approvals
Automated digital routing with real-time notifications to each approver.
Real-Time
Status
All active permits visible to safety managers and supervisors across sites.
Complete
Audit Trail
A compliance record that is audit-ready at any point.

◈For permit governance

IGL's permit to work process now runs on a fully digital platform, with every permit created, approved and closed through structured workflows with complete audit trail coverage. Approval chains that previously involved manual handoffs and paper sign-offs now move through automated digital routing with real-time notifications to each approver.

◎For safety and compliance

Safety checklists and hazard identification are captured digitally at the permit creation stage rather than on paper at the site. Compliance validation checks flag issues before permits reach final approval. Safety managers and supervisors have real-time visibility into all active permits across sites, with a complete compliance record that is audit-ready at any point.

Technology landscape

Workflow architecture built for safety-critical governance.

The IGL Safety Work Permit platform was built for multi-level approval routing, field QR access and audit-ready compliance across web and mobile.

IGL Safety Work PermitPlatform core
React NativeMobile apps
AngularWeb platform
PythonServices
DjangoBackend
AWSCloud infra
MySQLData layer
Web Platform
Permit creation, approval management, compliance dashboard and audit reporting
Mobile
Field team permit access, QR code verification and on-site compliance checklists
Workflow Engine
Multi-level approval routing with defined escalation paths and automated notifications
Audit Logging
Complete timestamped action logs across all permit lifecycle events
Compliance Validation
Built-in checks for permit completeness and compliance before approval progression

Enterprise security & compliance

Built for secure, compliant energy operations.

Oil and gas and energy utility platforms manage operationally sensitive data across field operations, safety records, financial transactions, customer information and regulatory workflows. Every system that handles this data carries an obligation to protect it throughout its lifecycle and to maintain the audit-ready records that regulators and enterprise governance teams require.

For Indraprastha Gas Limited, Triazine Software designed security and compliance as part of the platform architecture from the start, not configured after delivery. The solution follows industry best practices for operational data protection while supporting regulatory requirements across different deployment geographies.

⛨

Role-Based Access Control

Ensures field teams, supervisors, finance teams and administrators only access data and workflows relevant to their role.

≣

Audit Trails

Maintains complete activity logs across all platform transactions to support regulatory audits, compliance reviews and governance requirements.

⬡

Data Encryption

Protects operational and financial data during transmission and storage using industry-standard encryption.

⚿

Secure Authentication

Strong user authentication safeguards access to operational systems and sensitive workflows.

⇶

Workflow Governance

Structured multi-level approval workflows with complete traceability across safety, financial and operational processes.

◫

Scalable Security Architecture

Designed to support enterprise deployments across multiple sites, facilities and geographies.

Compliance-ready foundation

The platform architecture is designed to support leading operational data security and regulatory compliance standards, depending on deployment geography and customer requirements.

IOGPOperational safety & data governance

IOGP standards for oil and gas operational safety and data governance in international deployments.

PNGRBCGD regulatory requirements

PNGRB regulatory requirements for CGD operators in the Indian market.

ISO 9001:2015Quality management

ISO 9001:2015 quality management standards across all delivery processes.

CMMI L3Enterprise delivery practices

Enterprise delivery practices aligned with CMMI Level 3 to ensure disciplined development, quality assurance and governance.

Rather than treating compliance as a checklist, Triazine incorporated EHS governance and audit trail requirements into the IGL Safety Work Permit architecture from the start. The platform supports PNGRB safety compliance requirements for CGD operators and is aligned with IOGP permit to work standards for international deployments. The same platform capability is available through PrimeEHS, Triazine Software's enterprise EHS product, for organisations looking for a configurable safety platform rather than a bespoke build. Visit primeehs.com.

Beyond go-live

Part of IGL's broader digital operations infrastructure.

The Safety Work Permit platform is part of Triazine Software's multi-year partnership with IGL, operating alongside IGL Connect and the Meter Reading platform as part of IGL's broader digital operations infrastructure. Triazine Software continues to support and evolve the platform as IGL's operational requirements develop.

DiscoveryMapping the permit cycle, approval governance and safety-critical requirements
DevelopmentCreation, approval, validation, QR access and audit built on one system, web and mobile
DeploymentLive across IGL's operational sites in Delhi and NCR
SupportOperating alongside IGL Connect and IGL Meter Reading
PartnershipEvolving as IGL's operational requirements develop

Work with Triazine Software

Let's build your next enterprise platform.

From permit to work and EHS governance to meter reading and customer engagement, Triazine designs and delivers the digital operations infrastructure gas distribution enterprises run their field work on — approved by the right people, validated before sign-off and audit-ready at any point.

Start a Conversation