Indraprastha Gas Limited (IGL) is India's leading city gas distribution company, delivering clean and efficient energy solutions across the Delhi-NCR region. With thousands of residential and commercial connections, IGL continuously drives innovation to enhance transparency, operational efficiency, and customer satisfaction.
IGL faced significant operational challenges in managing meter reading operations across thousands of connections. Manual processes and lack of real-time visibility created inefficiencies that impacted billing accuracy and customer satisfaction.
Triazine developed a comprehensive digital meter reading solution that transformed IGL's field operations, ensuring accuracy, transparency, and operational efficiency.
98% accuracy in meter reading data, significantly reducing billing errors and revenue losses.
30% faster billing cycle, accelerating revenue realization and improving cash flow.
25% reduction in customer complaints related to incorrect or delayed readings.
Enhanced operational visibility, enabling proactive performance management and faster issue resolution.
Improved workforce efficiency through automation, saving over 1,500 man-hours monthly.
Strengthened trust and transparency between customers, field teams, and management through data-backed accountability.
To eliminate manual inefficiencies, enhance reading accuracy, and ensure transparency and accountability in field operations.
By automating data capture, validation, and audits, it minimized under-reporting and improved billing accuracy, directly reducing revenue leakages.
They provided real-time insights into field activity, allowing management to monitor performance, detect anomalies, and take data-driven decisions.
Seamless synchronization ensured that verified readings directly triggered accurate and timely billing, improving operational efficiency and customer satisfaction.
A 98% data accuracy rate, faster billing cycles, reduced complaints, and significant savings in operational time collectively improving both financial and customer KPIs.
Triazine developed a comprehensive digital safety management solution that transformed CPCL's safety operations, ensuring compliance, real-time visibility, and operational efficiency.
Chennai Petroleum Corporation Limited (CPCL), a leading public sector refinery under Indian Oil Corporation, is a cornerstone of India's energy sector.
Read More...