IGL Safety Work Permit – Digitizing Field Compliance Approvals

IGL Safety Work Permit – Digitizing Field Compliance Approvals

Customer Overview

Indraprastha Gas Limited (IGL) is a leading natural gas distribution company in India, supplying CNG and PNG across the Delhi-NCR region. With thousands of field maintenance and operational activities each month, IGL prioritizes safety, compliance, and transparency as cornerstones of its service excellence.

Business Challenges

IGL faced significant challenges in managing safety work permits across multiple operational zones. Manual processes and lack of real-time coordination created inefficiencies that impacted safety compliance and operational productivity.

Manual approval workflows for safety permits led to frequent delays and operational inefficiencies.
Limited visibility into field activities increased compliance risks and hindered real-time oversight.
Paper-based documentation caused data inaccuracies, misplaced records, and difficulty in audits.
Field engineers’ dependency on physical submissions slowed decision-making and responsiveness.
Inefficient coordination between field and office teams created bottlenecks and reduced productivity.
Business Challenges

Our Solution

Triazine partnered with IGL to develop the IGL Safety Work Permit (SWP) System — a digital workflow solution that streamlined field safety approvals, improved compliance visibility, and modernized field-to-office communication.

ey Business & Technology Initiatives:

End-to-end digital permit submission via mobile app with image capture, remarks, and real-time data upload.
Automated approval workflows for faster, transparent decision-making and reduced dependency on manual reviews.
Category-based permit management for both Hot Work and Cold Work activities with customized safety workflows.
Centralized digital audit trail ensuring traceable compliance and simplifying regulatory reporting.
Real-time communication between field engineers and office supervisors through integrated web and mobile interfaces.
Seamless SAP integration for synchronized operational and compliance reporting.
Firebase-powered notifications enabling instant alerts, updates, and remote approvals.
Scalable cloud infrastructure ensuring system reliability, accessibility, and data integrity across regions.
Our Solution

Results

01

Reduction in Approval Turnaround Time

60% reduction in approval turnaround time through automated and real-time digital workflows.

02

Traceable Compliance Documentation

100% traceable compliance documentation, improving audit readiness and regulatory assurance.

03

Elimination of Manual Paperwork

Elimination of manual paperwork, saving approximately 2,500 staff hours per month across departments.

04

Enhanced Transparency

Enhanced transparency in field operations, with supervisors gaining real-time visibility into active and pending permits.

05

Improvement in Operational Efficiency

40% improvement in operational efficiency, minimizing downtime caused by delayed approvals.

06

Unified Platform Adoption

Unified platform adoption across all operational zones, ensuring standardization and accountability in safety practices.

FAQs

To digitize and standardize safety approval workflows, ensuring real-time visibility, faster approvals, and complete compliance traceability.

It centralized all work permit records, automated audit trails, and provided real-time dashboards for monitoring and regulatory reporting.

By eliminating manual paperwork and enabling instant approvals, IGL reduced process delays and improved field productivity by over 40%.

The solution was built using Ionic, PHP-Laravel, MySQL, SAP, and Firebase on a secure cloud environment to ensure scalability and performance.

The system provides a scalable foundation for future digital safety initiatives, enabling predictive monitoring, data-driven insights, and continuous process optimization.

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