Our Solution
Triazine partnered with MNGL to develop a comprehensive mobile and web-based
Customer Management Platform, unifying CNG and PNG services under a single,
user-friendly digital ecosystem. The solution enhanced customer accessibility,
improved operational efficiency, and established transparent communication
channels.
Key Business & Technology Initiatives:
All-in-one customer mobile app (Android & iOS) for PNG
and CNG users with features like connection management,
billing, payments, self-billing, and complaint
tracking.
Self-billing functionality, enabling customers to submit
meter readings, upload photographs, and generate bills
independently with real-time validation.
Digital complaint management, allowing customers to
raise, track, and close complaints seamlessly through the
app interface.
CNG station locator and savings calculator, improving
customer convenience and promoting clean fuel
adoption.
Instant online payments with integrated gateways and
automated bill notifications for faster revenue
realization.
Dynamic content management for MNGL news, safety
guidelines, and policy updates accessible directly from the
mobile app.
Admin control panel for managing self-billing
configurations, user data, notifications, and reports via a
centralized dashboard.
Cloud-based infrastructure ensuring scalability, uptime,
and secure access for over a million active users.
